How can we help?

Signing in

Use the same sign-in method you used for your account. With email, request a fresh code, check your junk folder and enter the most recent code. You can stay signed in on your phone and computer.

Need help with your account?

If you can sign in, open Settings → Help & support to send a request and read replies. Include what happened and the approximate time. Never send passwords, login codes, passports or payment-card details.

Email support is not connected in this private testing build. Account support is available after sign-in once the updated service is installed.

Missing a trip?

Check that you used the same account on both devices. Reconnect to the internet and check the save status on the original device. Keep any device-only copy until your account copy is verified. Use Trip options → Download trip to keep a personal backup.

Photos and documents

You can choose or take a photo while creating a share card. Clareiti processes it on your device and does not save new photos to your account. Save or share the image before closing the card editor. Existing attachments from earlier versions remain available for recovery; new document uploads are not supported.

Report a concern

Use Help & support to report suspected account misuse or prohibited content. Describe the concern and include the trip or share link if relevant. Do not download or forward suspected illegal material.